‘Hehehe*this company is full of s**t’: Mocking email was sent to family who paid £1,300 for week in Gran Canaria with failed travel agent Lowcostholidays when they asked customer services for help
A family who were left £1,300 out of pocket by travel agent Lowcostholidays were stunned when they received a mocking email from customer services which read: 'This company is full of s***'.
'I was so angry I could barely put it into words,' she said. 'It was the worst feeling in the world - feeling like they were laughing at people that they took money off of. There is clearly no remorse whatsoever. I was really really angry as they were laughing and I had a three-year-old who was looking forward to going on holiday.' Read More >
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